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What mbi888 Does With Your Personal Information

This Privacy Policy covers how mbi888 collects, stores and uses the information you share when you open an account, make a deposit, or contact our support team. We keep it straightforward — you should always know what we hold and why we hold it.

Account data handled securelyTouch 'n Go eWallet, Boost, GrabPay transaction recordsNo data sold to third partiesYour right to access or delete your dataAvailable where local law permits
mbi888 What mbi888 Does With Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, Retention and Account Security

Our data practices cover four areas your account is affected by: how we use cookies on the site, how long we keep your records, how we secure your account, and what happens when you ask us to remove your data. Each area is handled with a specific operational process, not a blanket policy gesture.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear these from your browser at any time, though doing so will log you out.

Account Security Measures

Your account password is stored in encrypted form. We send a one-time verification code to your registered contact for login attempts flagged as unusual, adding a second layer of identity confirmation.

Data Retention Period

We retain your account and transaction records for as long as required by applicable local law in Malaysia. Once that period ends and your account is closed, records are deleted from our active systems.

Requesting Data Removal

To request deletion of your account data, contact us via live chat or support email. We will confirm your identity, process the request, and let you know when it is complete.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the information we hold, request a correction, or ask us to delete your account data, our support team handles all privacy-related requests. Reach us through any of the channels below and we will respond to data queries within a reasonable period. For account-related changes, have your registered contact detail ready so we can verify your identity before making any amendments.

Live Chat Start a live chat session directly from the mbi888 lobby page. This is the quickest path for account data queries and identity verification steps.
Support Email Send a written privacy request to our support email address. Include your registered username so we can locate your account record and respond accurately.
Account Settings Some data updates — like your contact number or linked payment method — can be made directly inside your account settings without contacting support.

Common Questions About Your Privacy at mbi888

These are the questions we hear most often about data, cookies and account privacy. If yours is not covered here, our live chat team can take it further.

We collect your name, contact details and the payment method you use — such as Touch 'n Go eWallet or GrabPay. We also log device and session data to keep your account secure.

We share data only with payment processors needed to complete your transactions, such as those handling Boost or DuitNow payments. They are contractually restricted from using your data for any other purpose.

Contact our support team via live chat or support email with your registered username. We will verify your identity and provide a copy of the data we hold on your account.

Yes. Submit a deletion request through live chat or support email. After identity verification, we will process the removal and confirm once your records have been cleared from our active systems.

We use session cookies to maintain your login state and preference cookies to remember lobby settings. You can clear them from your browser, though this will end your current session immediately.

Yes. Whether you access the lobby from Johor Bahru or elsewhere in Malaysia, the same data practices apply. Access is subject to local law and is available where local law permits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.